# Common Errors

In this section, you will find answers to commonly encountered issues. Remember that most errors stem from incorrect configuration, lack of required resources, or insufficient modification.

Bear in mind that troubleshooting requires patience and precision. Try to carefully analyze the errors and systematically review possible solutions.

If the issue persists after verifying the configuration and available resources, please contact the support on the VMS Discord.

***

<details>

<summary>SSN are not generated for my players / I can't see the SSN on my document</summary>

This means that you have not made all the modifications, go to the [Add SSN Generation](/assets/vms_documentsv2/guides/add-ssn-generation.md)

</details>

<details>

<summary>My photos are not saving to photos.json</summary>

1. Clear your server's cache.
2. Update your server artifacts.
3. Make sure that you have installed and started MugShotBase64.
4. If you are a Linux server user, make sure that all your vms\_documentsV2 files have full permissions:

![](/files/QYffNXPBir8dptOWrl0E)

</details>


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